# product / Messaging & customer engagement
PintaSend
Multi-Channel AI Messaging Gateway
PintaSend unifies customer conversations across WhatsApp, Telegram, and SMS in one platform, then replies automatically 24/7 with AI: answering questions, qualifying leads, taking bookings, and logging support requests before handing them to a human team when needed.
satupintudigital / product pintasend
An AI messaging gateway for WhatsApp, Telegram, and SMS, with automatic 24/7 replies for customers.
For
Business owners, operations teams, developers, and agencies that run customer conversations.
Focus
Messaging & customer engagement
# target users
Business owners, operations teams, developers, and agencies that run customer conversations.
# core problem
Customer conversations are scattered across messaging apps, the same questions are answered manually over and over, and operations teams are overwhelmed by leads nobody has contacted.
# intended outcome
Customers get instant answers at any hour, on the channel they already use.
# core capabilities
Built around real work
Online stores, clinics, schools, and service businesses that need to answer customers at any hour, send transactional notifications, and keep every conversation in one place.
- 01 WhatsApp, Telegram bot, and SMS channels in one inbox dashboard
- 02 AI 24/7: lead qualification, FAQ, booking/reservations, and customer support
- 03 Per-tenant WhatsApp devices connected through QR
- 04 Signed webhooks for inbound messages, device status, ACKs, and message events
- 05 Telegram as a developer notification and business alert channel with no per-message cost
- 06 SMS as a fallback network for OTPs and messages that must be delivered
- 07 API keys, idempotency keys, rate limits, and request tracing
# workflow
From a business need to an actionable result
The product is explained through its operating sequence, so visitors can understand when and why each capability is used.
Connect channels
The tenant links a WhatsApp device through QR and enables the Telegram channel for internal notifications.
Set up the AI
Configure the FAQ, lead-qualification flow, and booking rules the AI is allowed to run.
Receive conversations
Inbound messages from every channel land in one inbox and are answered automatically by the AI.
Escalate & follow up
Requests that need a person are handed to the team; qualified leads become follow-up tasks.
# integrations
Designed to work with the systems around it
NalaNiaga SSO
Tenant and channel provisioning for order notifications without manual credential entry.
REST API
Message, media, contact-check, and group endpoints with a consistent JSON format.
Webhooks
HMAC-SHA256 delivery for inbound, session status, delivery ACK, and message-change events.
Telegram bot & SMS
Developer notification and internal alerting channels, plus SMS fallback for messages that must be delivered.
# next step
Want to see PintaSend in your business context?
Open the product to explore the live experience, or tell us what you need so we can discuss scope, integrations, and the right configuration.